Our commitment to you does not end with the completion of the purchase. Customer satisfaction is paramount to us: yours and that of the consumers you sell our products to.
That’s why we remain by your side even once the furniture has reached its final destination.
Rely on our support
Our sales department is ready and willing to solve any issues or answer any queries about Web Furniture products every day. You can call us before, during or after your purchase to request information, clarify certain aspects of the products, or report any inconveniences encountered.
Communicating with us is easy! We can speak 6 different languages fluently:
Supply of spare parts: the flagship of Web Furniture after-sales support
Even after the products have been delivered, we will be happy to help you with what you need. In particular, we are proud of our spare parts supply service.
Indeed, in the event of missing components or shipping accidents, obtaining spare parts is quick and easy:
The purchaser can effortlessly identify the code of any piece of furniture thanks to the assembly instructions.
Once you have found the spare part number, simply contact us and request a replacement.
If the component is already in stock, we will ship it immediately.
If, on the other hand, the spare part is not available for immediate delivery, it will take us a maximum of 12 working days to make it to order and we will ship it to you or to the end customer’s address.